Shipping & Returns Policy

 

Last Updated: February 13, 2025

Shipping Information​

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• Shipping Locations

  • We offer shipping to Hong Kong and select international locations.​

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• Shipping Rates and Delivery Times

  • Shipping rates are calculated at checkout based on the destination and the weight of the order.

  • Orders within Hong Kong typically arrive within 3-5 business days.

  • International orders may take 7-14 business days to arrive, depending on the destination and customs processing times.

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• Order Processing Time

  • Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

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• Customs and Duties

  • International customers are responsible for any customs duties, taxes, or fees that may be incurred during shipping.

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Returns and Refunds

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• Return Eligibility

  • If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order for a refund or exchange.

  • To be eligible for a return, the product must be unused and in its original packaging.

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• Return Process

  • To initiate a return, please contact our customer service team at info@essencialmoments.com with your order number and reason for return.

  • We will provide you with a return authorization and instructions on how to return the product.

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• Return Shipping Costs

  • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

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• Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

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• Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at info@essencialmoments.com with your order number and photos of the damaged product.

  • We will arrange for a replacement or refund at no additional cost to you.

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• ​Contact Information

  • If you have any questions or concerns about our shipping and returns policy, please contact us at info@essencialmoments.com