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FREQUENTLY ASKED
QUESTIONS
- 01
Our candles are made with 100% natural beeswax wax, cotton wicks, and pure essential oils. We never use paraffin, dyes, or harmful additives.
- 02
All of our candles are handcrafted in small batches right here in Hong Kong.
- 03
Yes! We offer custom labels and scent options for events like weddings, corporate gifts, and private orders. Please contact us directly for details.
- 04
Burn time depends on the size of the candle and the scents may vary. On average:
100 grams: 20–25 hours
180 grams: 40–50 hours
270 grams: 60+ hours
- 05
Trim the wick to 5mm before each burn
Let the wax melt to the edges on the first burn to prevent tunneling
Burn for no more than 4 hours at a time
Keep away from drafts and flammable items
- 06
Yes, we offer international shipping to select countries. Shipping fees and delivery times will be calculated at checkout.
- 07
Orders are typically processed in 1–2 business days. Local delivery usually takes 2–4 business days.
- 08
We currently offer pickup by appointment in select locations around Hong Kong Island and Kowloon. Please contact us after placing your order to arrange a time.
- 09
Due to the nature of our products, we only accept returns for damaged or defective items. Please contact us within 7 days of receiving your order with a photo of the issue.
- 10
Many of our scents are designed with relaxation in mind, using essential oils known for their calming, uplifting, or grounding properties. They're perfect for meditation, yoga, or winding down.